Technology and chronic illness

• Problem to solve: figuring out what to solve
  • Currently building on top of a ticketing platform
  • chronic illness platform to help with associated mental health issues
  • volunteer counselors
  • currently using Zendesk
  • crisistextline
  • is this case management software that is needed? (perhaps)
• Volunteers being found via college campus programs
• Not explicitly coordinating with health care providers
• Would like a base of 50 volunteers; put out call for volunteers 2.5 weeks ago
• Is HIPAA compliance important?
• Is 50 the right starting number of counselors? Could it be one counselor to start?
• What is the "minimum viable product" for this?
• LTSS = Long term services and support (should LTSS institutions be approached as potential partners)?
• It could be there are many paths in the early days, and experimenting might be useful to find core type of support
  • Text-based?
  • Voice-based?
  • In-person?
• Figure out what processes are needed, and then figure out how to scale it (rather than building the software first)
• Funding? Potentially grants