Operations technology support group

• What folks want?
  • Partnerships, support, scaling
  • Secure storage, CRM, HR
  • Open source vs proprietary
  • Don't have to pay for SSO and enterprise stuff

• Decision making processes / tool assessments / what's important?
  • Efficiency
  • Collaboration
  • Security, privacy
  • Scalability
  • How many other users? Is the company new or are they mature?
  • Direct Cost, time to implement, time to upkeep
  • User experience
  • Support, docs
  • Lock in
  • Integration with other tools
  • values

• Secure information transfer service that's easy to use?
  • Signal, telegram, imessage, discord
  • Benetech?

• What password manager?
  • A variety, but many folks use 1pass

• Tension between values and operations for your org
  • Do we use an open source tool that's worse than the proprietary tool?

• Gaps
  • There are soooooo many tools! And there's overlap! Some orgs use both Slack and Discord, for instance.
  • Hard to integrate budget tracking and project tracking
  • CRMs
    • CiviCRM. Good integration, but bad UX.
    • Salesforce
    • Zoho
    • Raynet
  • Have 6 different finance systems
    • Quickbooks
    • HR + time tracking
    • Payroll
    • Incoming / outgoing...
  • paychecks.com dislike, people like Gusto and BambooHR better.
  • PEOs like ADP or Trinet seem maybe okay, but costly
  • 3D power mapping
    • Could we use Tableau?
  • Onboarding folks to a million tools
  • Wirecutter but for nonprofit tech. Where to find information about stuff.
    • The Movement Cooperative
  • Something like quickbooks, but more intuitive for folks who aren't accountants
    • Open source financial tools? GnuCash, but it's unintuitive and bad if you're a large org. At least in the past.
  • Where to hire operational folks?
    • Idealist
    • LinkedIn

• Love
  • Monday
  • Slack / mattermost
  • 1password
  • Mosyle for managing macs
  • Admin Folks mailing list