NGO workflows and how to choose your tools

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Introduction

Review of the work done in the Mapping_out_NGO_Workflows session on Day 2

Overview of key workflows emerged from discussions about technology infrastructure for NGOs

  • Share a file internally with trusted colleagues
  • Share a file externally with known organizations and allies
  • Share a file publicly
  • Set up a conference call
  • Set up a 1:1 call
  • Set up a webinar
  • Set up an in person meeting
  • Send an end-of-the-year donation-drive newsletter
  • Author a grant proposal
  • Compile the end of the year budget

Session Notes

Workflows taken as reference

  • Share a file internally with trusted colleagues
  • Share a file externally with known organizations and allies
  • Share a file publicly

Steps included in these workflows:

  • Coordinate document sharing
  • Annotate/ comment on document

What are folks current using?

  • Email
  • Dropbox, Box.net
  • Asana
  • Trello
  • Skype
  • Slack messages
  • Basecamp
  • Google Drive
  • GitHub

Values identified

  • Privacy
  • Security
  • Anonymity
  • Resiliency
  • Sustainability
  • Usability
  • Accessibility
  • Openness

Brainstorming: What questions should we ask?

  • What is the tech literacy of participants?
  • Who are the actual adversaries?
  • Where are the files?
  • What path do the files take?
  • How do we manage usability and security?
  • Who is watching?
  • Is there a "fear factor" in adopting new technology? e.g. fear of learning new? e.g. fear of the tech itself?
  • How do we determine/ maintain data integrity?
  • What is the server configuration?
  • What is the level of security culture (of the org)?
  • What is the path to adoption (within an organization)?
  • What factions are we dealing with?
  • What belief structures are embedded in existing ways of working?
  • What is the budget/ resources of the org?
  • What is the level of security culture of the provider?
  • What is the timeline/ time restraints?
  • What is the bandwidth?
  • Who needs what permissions?
  • How many people need access?