Difference between revisions of "Disaster tech support for NGOs"

From DevSummit
Jump to navigation Jump to search
 
(One intermediate revision by one other user not shown)
Line 13: Line 13:
 
* Mobilizing those inclined and qualified to help.
 
* Mobilizing those inclined and qualified to help.
  
_Needs for Success_
+
=Needs for Success=
  
* Means for gathering/listing orgs that need assistance (text based?/low bandwidth)
+
* Means for gathering/listing orgs that need assistance (text based?/low bandwidth)
* Means for finding/alerting/vetting(?) volunteer corps to assist nonprofits that are down  
+
* Means for finding/alerting/vetting(?) volunteer corps to assist nonprofits that are down  
* Triage process that works for volunteer lay-people, non-technical to
+
* Triage process that works for volunteer lay-people, non-technical to
 
   evaluate urgency cases.
 
   evaluate urgency cases.
  
  
_Event Workflow:_
+
=Event Workflow:=
  
* OUTBOUND: who needs help
+
* OUTBOUND: who needs help
* OUTBOUND: who can help
+
* OUTBOUND: who can help
* incoming requests for aid (provide location and best guess of need)
+
* incoming requests for aid (provide location and best guess of need)
* incoming offers to help (provide location and skills to offer)
+
* incoming offers to help (provide location and skills to offer)
* go through triage matching process (below)
+
* go through triage matching process (below)
  
  
_Triage Questions: Prioritization of Need_
+
=Triage Questions: Prioritization of Need=
  
 
(Automate triage questions if possible, Twillio, etc, have option to
 
(Automate triage questions if possible, Twillio, etc, have option to
 
talk to people)
 
talk to people)
  
* Where are is the down technology/computer network?
+
* Where are is the down technology/computer network?
* Will lives be threatened if technology is not restored?
+
* Will lives be threatened if technology is not restored?
* Power out? Internet out?
+
* Power out? Internet out?
* Damaged equipment? Type, how many, etc.
+
* Damaged equipment? Type, how many, etc.
* Building damaged/flooded/no access? Do you need to relocate?
+
* Building damaged/flooded/no access? Do you need to relocate?
* Do you have other resources that can help you?
+
* Do you have other resources that can help you?
* Are you the person normally in charge of this?
+
* Are you the person normally in charge of this?
 
     o Is there an IT person?
 
     o Is there an IT person?
 
     o Are they okay, can help?
 
     o Are they okay, can help?
Line 47: Line 47:
  
  
_ !!! IDEAS !!! _
+
=!!! IDEAS !!!=
  
* Build on existing ...  
+
* Build on existing ...  
* Coopt / adapt an existing platform that is up (assume electricity up, in general)
+
* Coopt / adapt an existing platform that is up (assume electricity up, in general)
 
   - Use a facebook page - rework 'I’m Safe feature'
 
   - Use a facebook page - rework 'I’m Safe feature'
 
   - Make a google map with pins showing need
 
   - Make a google map with pins showing need
 
   - Post needs on CraigsList in special category
 
   - Post needs on CraigsList in special category
 
   - Other?: How would/could twitter, snap, instragram fit in.  
 
   - Other?: How would/could twitter, snap, instragram fit in.  
* Tech industry could set up platform something in advance (e.g., Zendesk, Salesforce)
+
* Tech industry could set up platform something in advance (e.g., Zendesk, Salesforce)
* Tech industry could set up employee 'community service' program in advance to allow employees to go out in their neighborhoods and help closest school, church, clinic
+
* Tech industry could set up employee 'community service' program in advance to allow employees to go out in their neighborhoods and help closest school, church, clinic
  
__ CHALLENGES __
+
=CHALLENGES=
  
 
  * There are issues of liability, HIPAA data, etc.
 
  * There are issues of liability, HIPAA data, etc.
 
  * NEED A ticket systems for assigning people are needed in order to avoid
 
  * NEED A ticket systems for assigning people are needed in order to avoid
 
   duplication of efforts, appropriately escalate, indicate resolution.
 
   duplication of efforts, appropriately escalate, indicate resolution.
 
=Considerations=
 
 
* This could be routed through tech industry orgs, building out their own versions of a disaster response program set up in advance of a crisis, and deploy technical employees to respond.
 
* There are issues of liability, HIPAA data, etc.
 
* Ticket systems for assigning people are needed in order to avoid duplication of efforts, appropriately escalate, indicate resolution.
 
* Leverage existing frameworks and tools to achieve goals: A reworking of Facebook’s “I’m Safe feature, Google’s disaster/crisis maps, etc).
 

Latest revision as of 20:47, 29 November 2017

Scenario Assumptions:

  • Community-wide disaster (Earthquake, subsequent tsunami)- but not total devastation
  • 5-10% of nonprofit org buildings collapse.
  • Assume government resources are focused on gov't facilities
  • Assume for-profit IT services are serving for profit businesses
  • Computer/technology/platform are down at 300-600 non profit orgs

How can nonprofit sector (people) self-organize in an ad hoc way?

  • Looking at day AFTER crisis through several weeks of recovery
  • Not focused on preparation, focused on recovery.
  • Mobilizing those inclined and qualified to help.

Needs for Success

  • Means for gathering/listing orgs that need assistance (text based?/low bandwidth)
  • Means for finding/alerting/vetting(?) volunteer corps to assist nonprofits that are down
  • Triage process that works for volunteer lay-people, non-technical to
  evaluate urgency cases.


Event Workflow:

  • OUTBOUND: who needs help
  • OUTBOUND: who can help
  • incoming requests for aid (provide location and best guess of need)
  • incoming offers to help (provide location and skills to offer)
  • go through triage matching process (below)


Triage Questions: Prioritization of Need

(Automate triage questions if possible, Twillio, etc, have option to talk to people)

  • Where are is the down technology/computer network?
  • Will lives be threatened if technology is not restored?
  • Power out? Internet out?
  • Damaged equipment? Type, how many, etc.
  • Building damaged/flooded/no access? Do you need to relocate?
  • Do you have other resources that can help you?
  • Are you the person normally in charge of this?
    o Is there an IT person?
    o Are they okay, can help?
    o Can you get in touch with them to assess your needs?


!!! IDEAS !!!

  • Build on existing ...
  • Coopt / adapt an existing platform that is up (assume electricity up, in general)
  - Use a facebook page - rework 'I’m Safe feature'
  - Make a google map with pins showing need
  - Post needs on CraigsList in special category
  - Other?: How would/could twitter, snap, instragram fit in. 
  • Tech industry could set up platform something in advance (e.g., Zendesk, Salesforce)
  • Tech industry could set up employee 'community service' program in advance to allow employees to go out in their neighborhoods and help closest school, church, clinic

CHALLENGES

* There are issues of liability, HIPAA data, etc.
* NEED A ticket systems for assigning people are needed in order to avoid
  duplication of efforts, appropriately escalate, indicate resolution.