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What is Change Management?
Folks offered their various perspectives:
- Documentation — changing and updating documentation?
- Need to establish goals?
- Why, how, get buy in, help people get to a place with goals in mind?
- Definitional vs specific context. Can't just "build it and they will come."
Technology projects are people organizing projects
The term "intrapreneur" was offered as a type of way to think about how one needs to act as an entrepreneur within an organization to champion and promote a project.
Speed and Trust
- If too much happens too quickly people may be afraid -- we need to work to introduce change at a pace that people are comfortable with.
- What is in the org's "change portfolio" -- is there too much change happening.
- "Moving at the speed of trust" -- being "disruptive" doesn't always work/ have positive outcomes.
- Sometimes introducing change reintroduces bad experiences from the past when similar attempts were made to introduce change. Need to build trust, encourage conversation, ask about past experiences that went well.
- Change is emotional labor + labor
- **Institutional memory** -- orgs typically have poor memory. Change management uncovers (in)tolerance for change in orgs.
Org politics -- Buy In
- There's a political dimension to change. Change can disrupt existing power relationships in an organization.
- Organizational capacity building and continuity is wrapped in change management
- Need to get buy in from both those at the top and those at the bottom. Need to connect project to goals, mission and values of org.
- How do you get buy in?
- **Discovery process** is critical -- like a first date. Opportunity for both you and client get a sense of each other and whether you are compatible.
- By making client also do some work, you get to know how your relationship will work out. You're as much as a stakeholder as other people.
- Love is blind... Marriage (and working with a new client) is with eyes wide open.
Accounting for (and getting paid for) change management
- How to scope projects, and include change management?
- How do you justify in taking so long?
- Power analysis -- looking at how relationships in the org actually work
- Padding estimates to account for horus spent on change analysis
- Is change management a role or part of an existing role?
- Is this the realm of project or product manager?
- One can be a "change management consultant"
Resources and References
- Prosci -- prosci.com more from for-profit business perspective, pioneer in research into change management.
- ADKAR: Awareness, Desire, Knowledge, Ability and Reinforcement
- Success spectrum Eugene Eric Kim-- fasterthan20.com
- Results, process, relationships. How do we define success? Need to pre-scope -- is it from the right perspectives, with goal in mind?
- Switch -- How to change things when change is hard, Chip and Dan Heath