Best Practices in Tech Capacity Building Trainings

facilitated by Beth Kanter and John Kenyon

Overview

Dividing into three categories - before, during and after

Ice breaker

Burning questions in the different categories (see post-its)

Before

Information gathering, logistics, etc. planning, time spent on data gathering...

• Surveys, or in real time at beginning of session.
• Learners experience and attitude.
• Prompts during session?
• Check-ins during delivery of training.
• Gathering via poll during webinar.
  • Be prepared to branch based on poll.
  • Baseline survey.
  • Learning analytics.
• Making it fun - incorporate humor, what not to do, Games.
• Gallery walk.
• Visualization galley with quiz.
• Fishbowl.
• Start with purpose, objectives, outcomes.

During and delivery

How to deal with difficult people

• The person who has been told to attend the training.
• If webinar, you can mute them, or knock them off line.
• Ask who else is interested in that question or issue? If no one, then can defer to later.
• Never get defensive.
• Create time by re-articulating the question. Parking lot.

Adapting agenda

Be prepared to skip slides. And/or abandon agenda.

After

• Follow-up.
• Reflective practice, within the hour, what was meant to happen, what did happen, what surprised me.
• Taking the easy path vs the most difficult.
• Written evaluation, or pop quiz type, what have you learned.
• Tweets plus storify.

Wrap-up: meta-reflection.