Operations technology support group
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- What folks want?
- Partnerships, support, scaling
- Secure storage, CRM, HR
- Open source vs proprietary
- Don't have to pay for SSO and enterprise stuff
- Decision making processes / tool assessments / what's important?
- Efficiency
- Collaboration
- Security, privacy
- Scalability
- How many other users? Is the company new or are they mature?
- Direct Cost, time to implement, time to upkeep
- User experience
- Support, docs
- Lock in
- Integration with other tools
- values
- Secure information transfer service that's easy to use?
- Signal, telegram, imessage, discord
- Benetech?
- What password manager?
- A variety, but many folks use 1pass
- Tension between values and operations for your org
- Do we use an open source tool that's worse than the proprietary tool?
- Gaps
- There are soooooo many tools! And there's overlap! Some orgs use both Slack and Discord, for instance.
- Hard to integrate budget tracking and project tracking
- CRMs
- CiviCRM. Good integration, but bad UX.
- Salesforce
- Zoho
- Raynet
- Have 6 different finance systems
- Quickbooks
- HR + time tracking
- Payroll
- Incoming / outgoing...
- paychecks.com dislike, people like Gusto and BambooHR better.
- PEOs like ADP or Trinet seem maybe okay, but costly
- 3D power mapping
- Could we use Tableau?
- Onboarding folks to a million tools
- Wirecutter but for nonprofit tech. Where to find information about stuff.
- The Movement Cooperative
- Something like quickbooks, but more intuitive for folks who aren't accountants
- Open source financial tools? GnuCash, but it's unintuitive and bad if you're a large org. At least in the past.
- Where to hire operational folks?
- Idealist
- Love
- Monday
- Slack / mattermost
- 1password
- Mosyle for managing macs
- Admin Folks mailing list