Scenario:

Earthquake, subsequent tsunami.
5-10% of nonprofit org buildings collapse.
Computer/technology/platform are down.
Time period of 2nd day post crisis event through several weeks of recovery.
Not focused on preparation for orgs, instead focused on those who are not prepared.
Mobilizing those inclined and qualified to help.

Needs for Success

Must work in low-bandwidth.
Must have non-internet or computer based resources (ex: laminated guides, etc).
Triage process that works for volunteer lay-people, non-technical to evaluate most urgent cases.

(Automate triage questions if possible, Twillio, etc, have option to talk to people)

Will lives be threatened if technology is not restored?
Power out? Internet out?
Damaged equipment? Type, how many, etc.
Building damaged/flooded/no access? Do you need to relocate?
Do you have other resources that can help you?
Are you the person normally in charge of this?
- Is there an IT person?
- Are they okay, can help?
- Can you get in touch with them to assess your needs?

This could be routed through tech industry orgs, building out their own versions of a disaster response program set up in advance of a crisis, and deploy technical employees to respond.
There are issues of liability, HIPAA data, etc.
Ticket systems for assigning people are needed in order to avoid duplication of efforts, appropriately escalate, indicate resolution.
Leverage existing frameworks and tools to achieve goals: A reworking of Facebook’s “I’m Safe feature, Google’s disaster/crisis maps, etc).