Remote teams

Challenges

• Too many comms channels - where do we comm?
• Too much/navigating digital resources
• Inpersonal knowledge exchange
• Timezones, Timezones, timezones
• Personal accountability in a small team where no one is looking over your shoulder
• Creating external team alignment
• How to create space for checkins - direct, less than meeting but more than chat
• Interpreting silence
• Shared goals and conversations
• Interpreting silence
• Isolation
• Constant pings/chat interruptions

What works

• Virtual celebrations for holidays, baby showers, etc
• Acknowledging wins and giving shout outs to team mates
• Documentation!
• agreement on when to use certain channels of communication
• hold each other accountable
• Enables more round the clock service coverage
• Asynchronous is a little easier
• HUGS - Human User Guides
• How do you like to work
• Communicate, start with Onboarding and update with new editions
• Graceful Followup
• Let them off the hook with a response
• Coworking Technologically
• Working "together" online via discord
• Right to disconnect laws or policies