Difference between revisions of "User research"

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==Introductions==
 
==Introductions==
 
* Tiffany, [https://okthanks.com/ OK Thanks]
 
* Tiffany, [https://okthanks.com/ OK Thanks]
  * Works to understand the communities being served
+
** Works to understand the communities being served
  * When we reach out to communities solutions are sustainable
+
** When we reach out to communities solutions are sustainable
  * Works globally- Latin America, Africa, etc.
+
** Works globally- Latin America, Africa, etc.
  * Working alongside a development team
+
** Working alongside a development team
 
* Clayton, [http://agaric.com Agaric]
 
* Clayton, [http://agaric.com Agaric]
  * Doing user research for [https://drutopia.org Drutopia] and oftentimes on client projects for Agaric.
+
** Doing user research for [https://drutopia.org Drutopia] and oftentimes on client projects for Agaric.
 
* Ben, [https://sudoroom.org/wiki/Mesh SudoMesh], [https://www.eff.org/ EFF]
 
* Ben, [https://sudoroom.org/wiki/Mesh SudoMesh], [https://www.eff.org/ EFF]
  * Packaging up tools for organizations
+
** Packaging up tools for organizations
  * Works to resolve challenges of making esoteric technology usable
+
** Works to resolve challenges of making esoteric technology usable
 
* Mark, [https://impactjustice.org/ Impact Justice]
 
* Mark, [https://impactjustice.org/ Impact Justice]
  * Uses participatory research methodologies - training youth on conducting their own research
+
** Uses participatory research methodologies - training youth on conducting their own research
  * Wants to know best ways to solicit feedback in the case management tool being built
+
** Wants to know best ways to solicit feedback in the case management tool being built
 
* Maria José
 
* Maria José
  * Costa Rica
+
** Costa Rica
  * Stengthens local development and ownership of tech
+
** Stengthens local development and ownership of tech
  * Building a digital platform, wants it to be relevant to communities
+
** Building a digital platform, wants it to be relevant to communities
 
* Georgia
 
* Georgia
  * Keep youth out of jail
+
** Works to keep youth out of jail
  * Collecting data about cases, make it as easy to do as possible
+
** Collecting data about cases, make it as easy to do as possible
  * Creating an online toolkit on how to start restorative diversion programs
+
** Creating an online toolkit on how to start restorative diversion programs
 
* Suzi [https://350.org 350.org]
 
* Suzi [https://350.org 350.org]
  * Builds and maintains in-house tools, conducting user research as it's being built
+
** Builds and maintains in-house tools, conducting user research as it's being built
  * How to phrase things in less technical, more meaningful ways?
+
** How to phrase things in less technical, more meaningful ways?
  * How to solicit end user input?
+
** How to solicit end user input?
 
* Claire, [https://pursuanceproject.org/ Pursuance]
 
* Claire, [https://pursuanceproject.org/ Pursuance]
  * Pursuance is a project management and social networking tool for activists
+
** Pursuance is a project management and social networking tool for activists
    * Have begun creating personas
+
*** Have begun creating personas
    * How much traditional UX practices in corporate tech can be applied, where do they need to be rethought?
+
*** How much traditional UX practices in corporate tech can be applied, where do they need to be rethought?
 
* Peterson
 
* Peterson
  * Haiti, non-profit & side project
+
** Haiti, non-profit & side project
  * App to make homes more accessible
+
** App to make homes more accessible
  * Doing interviews, but questions are still an issue
+
** Doing interviews, but questions are still an issue
* Danny
+
* Danny, [colab.coop Colab]
  * Lead user research in tech coop
+
** Leads user research in tech coop
  * Background in economic sociology
+
** Background in economic sociology
  * Alternatives to personas
 
    * Convergence workshop - get a group of people together to review a flow chart
 
   
 
  
 
==Methodologies==
 
==Methodologies==
 
* Questions
 
* Questions
  * Get as specific as possible
+
** Get as specific as possible
  * Use multiple choice to solicit structured feedback and make it easier to answer
+
** Use multiple choice to solicit structured feedback and make it easier to answer
  * use emojis as answer
+
** use emojis as answer
 
* Surveys
 
* Surveys
  * How many surveys to ask?
+
** How many respondents to get?
 +
*** Varies, law of diminishing returns comes in at a certain point, ~50
 
* Interviews
 
* Interviews
 
* Usability Studies/Testing
 
* Usability Studies/Testing
 
* Personas/Community Profiles/Scenarios
 
* Personas/Community Profiles/Scenarios
 +
** An alternative to personas is a community profile
 +
*** Relevant demographics/sociographics
 +
*** Short stories/quotes
 +
*** Challenges and trends
 +
** Example Community Profile: Journalists
 +
*** Syria
 +
*** Working for human rights defenders
 
* Focus Groups
 
* Focus Groups
 
* Customer development
 
* Customer development
 
* Prototyping
 
* Prototyping
 
* Project Brief
 
* Project Brief
  * Opportunity (dreamy)
+
** Opportunity (dreamy)
  * Use Case (which people, where, doing what)
+
** Use Case (which people, where, doing what)
  * Design Guidelines (characteristics)
+
** Design Guidelines (characteristics)
  * Performance metrics (how do we know it's successful)
+
** Performance metrics (how do we know it's successful)
  * What makes this product unique, what is its essence? Come up with 3-4 principles and stick to them.
+
** What makes this product unique, what is its essence? Come up with 3-4 principles and stick to them.
 +
* Convergence workshop - get a group of people together to review a flow chart
  
 
* Private sector interests in user research and user experience design
 
* Private sector interests in user research and user experience design
  * Interested in stable communities
+
** Interested in stable communities
  * Marginalized and edge cases are ignored
+
** Marginalized and edge cases are ignored
 
* People have to adapt to use the tool in the way it's designed
 
* People have to adapt to use the tool in the way it's designed
* Community profiles
+
 
  * Journalists
+
Question to ponder - How does focusing on the most subjugated groups affect the way we use these research methodologies?
    * Syria
 
    * Working for human rights defenders
 
    * Short stories/quotes
 
    * Challenges and trends
 
  * How does focusing on the most subjugated groups affect the way we use these research methodologies?
 
  
  
 
==Resources==
 
==Resources==
 
* internews.org
 
* internews.org
  * [https://www.internews.org/sites/default/files/resources/Internews_Mapping_Information_Ecosystems_2015.pdf Mapping Information Ecosystems to Support Resilience Frameworks
+
** [https://www.internews.org/sites/default/files/resources/Internews_Mapping_Information_Ecosystems_2015.pdf Mapping Information Ecosystems to Support Resilience Frameworks
 
* witness.org
 
* witness.org
 
* [okthanks.com resources](https://okthanks.com/resources/)
 
* [okthanks.com resources](https://okthanks.com/resources/)
 
* [https://blog.mozilla.org/ux/2013/08/firefox-user-types-in-north-america/ Firefox Personas]
 
* [https://blog.mozilla.org/ux/2013/08/firefox-user-types-in-north-america/ Firefox Personas]
 
* [Morethancode.cc Morethancode.cc] : Practitioners reimagine the landscape of technology for justice and equity
 
* [Morethancode.cc Morethancode.cc] : Practitioners reimagine the landscape of technology for justice and equity
  * [https://t4sj.co/uploads/resources/T4SJ-interview-guide-II.pdf Interview Scripts]
+
** [https://t4sj.co/uploads/resources/T4SJ-interview-guide-II.pdf Interview Scripts]
 
* Creative Commons Portraits (helpful for personas) [https://www.flickr.com/photos/juggernautco/sets/72157632610183773/] [https://www.flickr.com/photos/juggernautco/sets/72157637541270505/] [https://www.flickr.com/photos/juggernautco/sets/72157655621356130/], [http://userstock.io/ userstock.io]
 
* Creative Commons Portraits (helpful for personas) [https://www.flickr.com/photos/juggernautco/sets/72157632610183773/] [https://www.flickr.com/photos/juggernautco/sets/72157637541270505/] [https://www.flickr.com/photos/juggernautco/sets/72157655621356130/], [http://userstock.io/ userstock.io]
 
* consentful technology - designjustice.org
 
* consentful technology - designjustice.org

Revision as of 19:22, 27 November 2018

Introductions

  • Tiffany, OK Thanks
    • Works to understand the communities being served
    • When we reach out to communities solutions are sustainable
    • Works globally- Latin America, Africa, etc.
    • Working alongside a development team
  • Clayton, Agaric
    • Doing user research for Drutopia and oftentimes on client projects for Agaric.
  • Ben, SudoMesh, EFF
    • Packaging up tools for organizations
    • Works to resolve challenges of making esoteric technology usable
  • Mark, Impact Justice
    • Uses participatory research methodologies - training youth on conducting their own research
    • Wants to know best ways to solicit feedback in the case management tool being built
  • Maria José
    • Costa Rica
    • Stengthens local development and ownership of tech
    • Building a digital platform, wants it to be relevant to communities
  • Georgia
    • Works to keep youth out of jail
    • Collecting data about cases, make it as easy to do as possible
    • Creating an online toolkit on how to start restorative diversion programs
  • Suzi 350.org
    • Builds and maintains in-house tools, conducting user research as it's being built
    • How to phrase things in less technical, more meaningful ways?
    • How to solicit end user input?
  • Claire, Pursuance
    • Pursuance is a project management and social networking tool for activists
      • Have begun creating personas
      • How much traditional UX practices in corporate tech can be applied, where do they need to be rethought?
  • Peterson
    • Haiti, non-profit & side project
    • App to make homes more accessible
    • Doing interviews, but questions are still an issue
  • Danny, [colab.coop Colab]
    • Leads user research in tech coop
    • Background in economic sociology

Methodologies

  • Questions
    • Get as specific as possible
    • Use multiple choice to solicit structured feedback and make it easier to answer
    • use emojis as answer
  • Surveys
    • How many respondents to get?
      • Varies, law of diminishing returns comes in at a certain point, ~50
  • Interviews
  • Usability Studies/Testing
  • Personas/Community Profiles/Scenarios
    • An alternative to personas is a community profile
      • Relevant demographics/sociographics
      • Short stories/quotes
      • Challenges and trends
    • Example Community Profile: Journalists
      • Syria
      • Working for human rights defenders
  • Focus Groups
  • Customer development
  • Prototyping
  • Project Brief
    • Opportunity (dreamy)
    • Use Case (which people, where, doing what)
    • Design Guidelines (characteristics)
    • Performance metrics (how do we know it's successful)
    • What makes this product unique, what is its essence? Come up with 3-4 principles and stick to them.
  • Convergence workshop - get a group of people together to review a flow chart
  • Private sector interests in user research and user experience design
    • Interested in stable communities
    • Marginalized and edge cases are ignored
  • People have to adapt to use the tool in the way it's designed

Question to ponder - How does focusing on the most subjugated groups affect the way we use these research methodologies?


Resources