Difference between revisions of "Ethical consulting and freelancing"

From DevSummit
Jump to navigation Jump to search
 
Line 1: Line 1:
Introductions
 
 
* Purpose is to learn about tools and shares of a 22 year old consultancy.
 
* Purpose is to learn about tools and shares of a 22 year old consultancy.
 
* UX consultant, here to  learn & share.
 
* UX consultant, here to  learn & share.

Latest revision as of 07:38, 3 March 2019

  • Purpose is to learn about tools and shares of a 22 year old consultancy.
  • UX consultant, here to learn & share.
  • New consultancy, cultural sensitivity. Culture bearer charge vs non-charge for ceremonies which aren't normally to be charged for but people need to eat. A range is given, what can be afforded should be paid.
  • Graphic user design/web experience, interested in talking about intricacies surrounding that.
  • Organizer transitioning to a consultant.
  • Open flows, worker owned coop, long term non-profits that rely on tech for day to day operations.
  • Evaluation, capacity planning consulting transition.
  • Programmer/attorney, deals mostly with open source.
  • Recommended book: Heart of Consulting.
    • How you address people's needs.
    • From capitalist to the heart of the issue.
    • Has been a guiding light for many years.
  • First need to figure out what your ethics are.
  • What is important to you? Wanted the world to be a better place. Had to also make other decisions.
    • Pricing: Depends upon personal economics.
    • Software: Ideas/opinions on software used. Depend/not depend on corps. Data privacy. Open source.
  • Figuring out the most important things, decides where you go from there.
  • We have various backgrounds, passions. To have a steady income, only 1 focus couldn't be worked upon.
  • Institute of non-profit consulting: No longer exists but learned quite a lot there.
  • Contract determines relationship from the get go. Protects consultant and client.
  • One person trying to develop partnership agreement with clients.
    • Tried to put values into agreement but there have been difficulties.
      • e.g. respect is one item there has been difficulty with.
      • Someone wouldn't sign because respect could have different meanings to people.
    • The theory is that non-profits are not used to being held accountable outside of their own environment.
    • Maybe initial convo can involve consultant providing "core value" sheet without a sign line.
    • If you have to agree on finer points of philosophy you'll end up working with very few people.
  • Consultant horror story: Had client for many years, their first client back in 1996. They had a close relationship with client. The organization evolved and became larger. The consultant was fired. It was a nightmare because the consultant was vague in the beginning.
  • Learning how to lean into the awkwardness in the beginning to better understand relationship.
  • Discovery period is like a first date (about 10 hours) but it's part of the "get to know" process to understand if it's going to work.
    • This occurs in the beginning before finalized contract is signed.
  • Communication and code of conduct within are key and mutual respect and understanding.
  • Conversation with organization should be about the values relating to them.
  • It's important to send messages. Publish a value statement.
  • Full transparency would be healthier for work outcomes.
  • Good to determine in the beginning whether or not the client if the right is a good thing.
  • It's important to let the client know that you are doing pro bono work for them, when, how much, etc.
  • Boundaries are important.
  • Native people who are trying to reengage the traditional lifestyle don't charge.
  • Pricing: Have a scale. If the organization budget is above a certain number then rate is A but is B if below said number.
  • Good to determine what you need, how many hours you can work, etc.
  • By asking what their budget is, you can determine and inform them what can be done for them.
  • Suggestion that the Request For Proposal process should be burned.
    • It should be a collaborative matter.
    • The RFP is created by people that aren't doing the job.
    • The work is being done by someone that doesn't know the organization.
  • How to estimate time.
    • The Discovery phase, sometimes multiple discovery phases, addresses/helps with that.
    • Communicate, even over communicate. It's OK to be early but not late. Communicate as soon as the realization occurs that it will be late.
  • Time estimation is difficult. Sometimes you just have to wing it. Work that's done over and over provides a better sense of time estimation.
  • How much to charge for learning: e.g. Implementing a system never used before.
    • That has to be balanced.
    • Rate is determined dependent upon assessment.
  • There are different types of relationships.
  • An initial call, free, of about 30 min to feel it out.
    • Maybe they aren't listening or understand. Red flags!
    • Middle ground might be when the PIA fee is engaged (a 20% increase).
    • Debate charging by project vs hourly.
    • Never start work without investment from client.
    • Over estimate money and over project time estimate.
    • Not meeting the deadline gets eaten as a learning experience.
  • Create a community of practice where conversations occur with other people in similar situations.
  • Be prepared to still make stuff up.