Difference between revisions of "Disaster tech support for NGOs"

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* incoming offers to help
* incoming offers to help
* go through triage (below)
* go through triage (below)
=Triage Questions: Prioritization of Need=
=Triage Questions: Prioritization of Need=

Revision as of 00:53, 21 November 2017


  • Earthquake, subsequent tsunami.
  • 5-10% of nonprofit org buildings collapse.
  • Computer/technology/platform are down.
  • Time period of 2nd day post crisis event through several weeks of recovery.
  • Not focused on preparation for orgs, instead focused on those who are not prepared.
  • Mobilizing those inclined and qualified to help.

Needs for Success

  • Must work in low-bandwidth.
  • Must have non-internet or computer based resources (ex: laminated guides, etc).
  • Triage process that works for volunteer lay-people, non-technical to evaluate most urgent cases.

Event Workflow:

  • OUTBOUND: who needs help
  • OUTBOUND: who can help
  • incoming requests for aid
  • incoming offers to help
  • go through triage (below)

Triage Questions: Prioritization of Need

(Automate triage questions if possible, Twillio, etc, have option to talk to people)

  • Will lives be threatened if technology is not restored?
  • Power out? Internet out?
  • Damaged equipment? Type, how many, etc.
  • Building damaged/flooded/no access? Do you need to relocate?
  • Do you have other resources that can help you?
  • Are you the person normally in charge of this?
    • Is there an IT person?
    • Are they okay, can help?
    • Can you get in touch with them to assess your needs?


  • This could be routed through tech industry orgs, building out their own versions of a disaster response program set up in advance of a crisis, and deploy technical employees to respond.
  • There are issues of liability, HIPAA data, etc.
  • Ticket systems for assigning people are needed in order to avoid duplication of efforts, appropriately escalate, indicate resolution.
  • Leverage existing frameworks and tools to achieve goals: A reworking of Facebook’s “I’m Safe feature, Google’s disaster/crisis maps, etc).