Difference between revisions of "Disaster tech support for NGOs"
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(Created page with "=Scenario:= * Earthquake, subsequent tsunami. * 5-10% of nonprofit org buildings collapse. * Computer/technology/platform are down. * Time period of 2nd day post crisis eve...") |
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| − | =Scenario:= | + | =Scenario Assumptions:= |
| − | * Earthquake, subsequent tsunami | + | * Community-wide disaster (Earthquake, subsequent tsunami)- but not total devastation |
| − | * 5-10% of nonprofit org buildings collapse. | + | * 5-10% of nonprofit org buildings collapse. |
| − | * Computer/technology/platform are down | + | * Assume government resources are focused on gov't facilities |
| − | * | + | * Assume for-profit IT services are serving for profit businesses |
| − | * Not focused on preparation | + | * Computer/technology/platform are down at 300-600 non profit orgs |
| + | |||
| + | How can nonprofit sector (people) self-organize in an ad hoc way? | ||
| + | |||
| + | * Looking at day AFTER crisis through several weeks of recovery | ||
| + | * Not focused on preparation, focused on recovery. | ||
* Mobilizing those inclined and qualified to help. | * Mobilizing those inclined and qualified to help. | ||
=Needs for Success= | =Needs for Success= | ||
| − | * | + | * Means for gathering/listing orgs that need assistance (text based?/low bandwidth) |
| − | * | + | * Means for finding/alerting/vetting(?) volunteer corps to assist nonprofits that are down |
| − | * Triage process that works for volunteer lay-people, non-technical to evaluate | + | * Triage process that works for volunteer lay-people, non-technical to |
| + | evaluate urgency cases. | ||
| Line 19: | Line 25: | ||
* OUTBOUND: who needs help | * OUTBOUND: who needs help | ||
* OUTBOUND: who can help | * OUTBOUND: who can help | ||
| − | * incoming requests for aid | + | * incoming requests for aid (provide location and best guess of need) |
| − | * incoming offers to help | + | * incoming offers to help (provide location and skills to offer) |
| − | * go through triage (below) | + | * go through triage matching process (below) |
=Triage Questions: Prioritization of Need= | =Triage Questions: Prioritization of Need= | ||
| − | |||
| + | (Automate triage questions if possible, Twillio, etc, have option to | ||
| + | talk to people) | ||
| + | |||
| + | * Where are is the down technology/computer network? | ||
* Will lives be threatened if technology is not restored? | * Will lives be threatened if technology is not restored? | ||
* Power out? Internet out? | * Power out? Internet out? | ||
| Line 33: | Line 42: | ||
* Do you have other resources that can help you? | * Do you have other resources that can help you? | ||
* Are you the person normally in charge of this? | * Are you the person normally in charge of this? | ||
| − | + | o Is there an IT person? | |
| − | + | o Are they okay, can help? | |
| − | + | o Can you get in touch with them to assess your needs? | |
| + | |||
| + | |||
| + | =!!! IDEAS !!!= | ||
| + | |||
| + | * Build on existing ... | ||
| + | * Coopt / adapt an existing platform that is up (assume electricity up, in general) | ||
| + | - Use a facebook page - rework 'I’m Safe feature' | ||
| + | - Make a google map with pins showing need | ||
| + | - Post needs on CraigsList in special category | ||
| + | - Other?: How would/could twitter, snap, instragram fit in. | ||
| + | * Tech industry could set up platform something in advance (e.g., Zendesk, Salesforce) | ||
| + | * Tech industry could set up employee 'community service' program in advance to allow employees to go out in their neighborhoods and help closest school, church, clinic | ||
| − | = | + | =CHALLENGES= |
| − | + | * There are issues of liability, HIPAA data, etc. | |
| − | * There are issues of liability, HIPAA data, etc. | + | * NEED A ticket systems for assigning people are needed in order to avoid |
| − | * | + | duplication of efforts, appropriately escalate, indicate resolution. |
| − | |||
Latest revision as of 20:47, 29 November 2017
Scenario Assumptions:
- Community-wide disaster (Earthquake, subsequent tsunami)- but not total devastation
- 5-10% of nonprofit org buildings collapse.
- Assume government resources are focused on gov't facilities
- Assume for-profit IT services are serving for profit businesses
- Computer/technology/platform are down at 300-600 non profit orgs
How can nonprofit sector (people) self-organize in an ad hoc way?
- Looking at day AFTER crisis through several weeks of recovery
- Not focused on preparation, focused on recovery.
- Mobilizing those inclined and qualified to help.
Needs for Success
- Means for gathering/listing orgs that need assistance (text based?/low bandwidth)
- Means for finding/alerting/vetting(?) volunteer corps to assist nonprofits that are down
- Triage process that works for volunteer lay-people, non-technical to
evaluate urgency cases.
Event Workflow:
- OUTBOUND: who needs help
- OUTBOUND: who can help
- incoming requests for aid (provide location and best guess of need)
- incoming offers to help (provide location and skills to offer)
- go through triage matching process (below)
Triage Questions: Prioritization of Need
(Automate triage questions if possible, Twillio, etc, have option to talk to people)
- Where are is the down technology/computer network?
- Will lives be threatened if technology is not restored?
- Power out? Internet out?
- Damaged equipment? Type, how many, etc.
- Building damaged/flooded/no access? Do you need to relocate?
- Do you have other resources that can help you?
- Are you the person normally in charge of this?
o Is there an IT person?
o Are they okay, can help?
o Can you get in touch with them to assess your needs?
!!! IDEAS !!!
- Build on existing ...
- Coopt / adapt an existing platform that is up (assume electricity up, in general)
- Use a facebook page - rework 'I’m Safe feature' - Make a google map with pins showing need - Post needs on CraigsList in special category - Other?: How would/could twitter, snap, instragram fit in.
- Tech industry could set up platform something in advance (e.g., Zendesk, Salesforce)
- Tech industry could set up employee 'community service' program in advance to allow employees to go out in their neighborhoods and help closest school, church, clinic
CHALLENGES
* There are issues of liability, HIPAA data, etc. * NEED A ticket systems for assigning people are needed in order to avoid duplication of efforts, appropriately escalate, indicate resolution.