Collecting money online and offline for your efforts

• KEY TAKEAWAYS you can use multiple payment tools, but then your data is in a bunch of places and you may not even get all your donor data

• there's a need to entice donors, collect the data in one place and get the money in a simple, trusted way

• PCI compliance is scary

• recurring payments can be a pain

INTEREST AREAS AND DISCUSSION

• authorize.net - payment gateway
• good
• batching process. staff enters data in batches --> data verified --> inputted to quickbooks
• monthly donor program required lots of manual labor. getting in front of expiring credit cards. stolen credit cards. following up

with donors.

• crowdfunding campaigns and online payments
• paypal is not automated into CRM
• some systems keep donations more anonymous than we want.
• keeping in front of getting people to renew
• recurring billing
• IPN vs token system
• on site and offsite processors - lines getting blurred
• translating records into bookkeeping. PCI compliance.
• differences in functionality btw services
• collecting money through 3rd party services instead of direct
• want to learn better practices for fundraising
• artists and designers and artisans are always looking for payment mechanisms. practice on some systems before making recommendations.
• fiscal sponsors - challenging to raise money thru the
• subscriptions and memberships to sustain orgs
  • what are the painless options
• supporting all the payment options, mostly recurring payments.recommending systems.
  • security
  • consumer-facing options
  • tilt
  • not using paypal
  • wepay
  • stripe
• offline payments
  • auctions, events
  • square, paypal have on-site swipers
  • this can backfire. payment collectors won't share all the info you want + things like why the donation is being made
• asking for more info during donations
  • drupal - ecommerce modules
  • civi crm does it well
  • braintree payments
  • stripe
• focused only on transaction. seems to be a trend instead of monthly fees.
• network for good
  • lets you paste a donate button on your website. they handle donations. they've contracted with the payment gateway. no monthly fee but higher transaction fees.
  • just starting to offer possibility of integrating systems to it

for donor data.

• paypal complaints
  • moving to other plans. hard to get data.
  • seizing funds, shutting down accts without explanation
• razoo
  • you can build your own page and make it fun. incorporates matching funds. good for recurring payments
• tilt
  • can get payments as soon as goal is reached
  • can set goal to $1
• authorize.net has a reseller network
• you have a rep who knows you, who can help solve problems. can get someone on the phone who doesn't work for authorize but has leverage with them
• rising fees are an issue. fees all of a sudden go up
• trend is to use a bunch of tools
  • one tool for giving tuesday (free money)
  • attraction of free money/rewards
  • but it separates info out into five places
  • there is a cost to free money. more complexity in operations. lost info that's not passed on to you.
• Kickstarter takes more fees but is so big that more people find your project
• 4-6 hours every other week getting network for good info into internal records
• use the right tools for the specific need
• website front end - entice people
• crm to collect the data in one place
• payment gateway to get the money
• how do you change the culture to make the donor experience seamless?
• being able to talk to support services
• people want to know their data is going to a place they trust
• people want a payment/donation experience that isn't confusing and is as simple as possible
• where can people learn about how to accept payments/donations?
  • webinars
  • asking people
• old tools aren't good. they're just the best of the worst
• language how do I collect donations/payments in my donors' native language? drupal or civi crm does language well. ask for what you need. ateways may not do multiple languages well
• collecting payments in different currencies
  • newer companies limited (right now) because of credit card regulations throughout the world. can get money from overseas but there will be foreign transaction fees
  • IATS. says they were founded for nonprofits but are owned by ticketmaster.
• PCI compliance
  • data security rules
  • you're liable if there's a data breach
  • if you take physical credit cards, you have to implement physical security to prevent fraud and theft (of swiper and records)
  • must verify that you're not storing credit card info on your servers or there are higher levels of expectations (audits)
  • even if you're not storing the credit card info, you may not be in PCI compliance.
• omnipay
  • standardized library for pmt gateways
  • all you have to do is integrate with them and you integrate with all their payment processors
• puget sound sage did a great fundraising integration. they got real time info, used it for donor outreach, beat their goal by 2.
• recurring payments:
• recurr.ly
• there's another one that that integrates with stripe and checks for expire credit cards
• recurring echecks (authorize.net)