An Indaba update: Lessons learned in a Year
People need help with structured data.
Field contributors are busy people in busy working environments. They aren't going to read a manual.
What comes out is scorecards: http://globalintegrity.org/report;
Indaba is software as a service, Global Integrity uses it to aggregate reports from the field, but it is available to other users as well.
Most organizations can't articulate their methodology; software developers often wind up helping organizations actually define an amorphous organizational workflow. That's a lot of work.