Difference between revisions of "User research"
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==Introductions== | ==Introductions== | ||
* Tiffany, [https://okthanks.com/ OK Thanks] | * Tiffany, [https://okthanks.com/ OK Thanks] | ||
| − | + | ** Works to understand the communities being served | |
| − | + | ** When we reach out to communities solutions are sustainable | |
| − | + | ** Works globally- Latin America, Africa, etc. | |
| − | + | ** Working alongside a development team | |
* Clayton, [http://agaric.com Agaric] | * Clayton, [http://agaric.com Agaric] | ||
| − | + | ** Doing user research for [https://drutopia.org Drutopia] and oftentimes on client projects for Agaric. | |
* Ben, [https://sudoroom.org/wiki/Mesh SudoMesh], [https://www.eff.org/ EFF] | * Ben, [https://sudoroom.org/wiki/Mesh SudoMesh], [https://www.eff.org/ EFF] | ||
| − | + | ** Packaging up tools for organizations | |
| − | + | ** Works to resolve challenges of making esoteric technology usable | |
* Mark, [https://impactjustice.org/ Impact Justice] | * Mark, [https://impactjustice.org/ Impact Justice] | ||
| − | + | ** Uses participatory research methodologies - training youth on conducting their own research | |
| − | + | ** Wants to know best ways to solicit feedback in the case management tool being built | |
* Maria José | * Maria José | ||
| − | + | ** Costa Rica | |
| − | + | ** Stengthens local development and ownership of tech | |
| − | + | ** Building a digital platform, wants it to be relevant to communities | |
* Georgia | * Georgia | ||
| − | + | ** Works to keep youth out of jail | |
| − | + | ** Collecting data about cases, make it as easy to do as possible | |
| − | + | ** Creating an online toolkit on how to start restorative diversion programs | |
* Suzi [https://350.org 350.org] | * Suzi [https://350.org 350.org] | ||
| − | + | ** Builds and maintains in-house tools, conducting user research as it's being built | |
| − | + | ** How to phrase things in less technical, more meaningful ways? | |
| − | + | ** How to solicit end user input? | |
* Claire, [https://pursuanceproject.org/ Pursuance] | * Claire, [https://pursuanceproject.org/ Pursuance] | ||
| − | + | ** Pursuance is a project management and social networking tool for activists | |
| − | + | *** Have begun creating personas | |
| − | + | *** How much traditional UX practices in corporate tech can be applied, where do they need to be rethought? | |
* Peterson | * Peterson | ||
| − | + | ** Haiti, non-profit & side project | |
| − | + | ** App to make homes more accessible | |
| − | + | ** Doing interviews, but questions are still an issue | |
| − | * Danny | + | * Danny, [colab.coop Colab] |
| − | + | ** Leads user research in tech coop | |
| − | + | ** Background in economic sociology | |
| − | |||
| − | |||
| − | |||
==Methodologies== | ==Methodologies== | ||
* Questions | * Questions | ||
| − | + | ** Get as specific as possible | |
| − | + | ** Use multiple choice to solicit structured feedback and make it easier to answer | |
| − | + | ** use emojis as answer | |
* Surveys | * Surveys | ||
| − | + | ** How many respondents to get? | |
| + | *** Varies, law of diminishing returns comes in at a certain point, ~50 | ||
* Interviews | * Interviews | ||
* Usability Studies/Testing | * Usability Studies/Testing | ||
* Personas/Community Profiles/Scenarios | * Personas/Community Profiles/Scenarios | ||
| + | ** An alternative to personas is a community profile | ||
| + | *** Relevant demographics/sociographics | ||
| + | *** Short stories/quotes | ||
| + | *** Challenges and trends | ||
| + | ** Example Community Profile: Journalists | ||
| + | *** Syria | ||
| + | *** Working for human rights defenders | ||
* Focus Groups | * Focus Groups | ||
* Customer development | * Customer development | ||
* Prototyping | * Prototyping | ||
* Project Brief | * Project Brief | ||
| − | + | ** Opportunity (dreamy) | |
| − | + | ** Use Case (which people, where, doing what) | |
| − | + | ** Design Guidelines (characteristics) | |
| − | + | ** Performance metrics (how do we know it's successful) | |
| − | + | ** What makes this product unique, what is its essence? Come up with 3-4 principles and stick to them. | |
| + | * Convergence workshop - get a group of people together to review a flow chart | ||
* Private sector interests in user research and user experience design | * Private sector interests in user research and user experience design | ||
| − | + | ** Interested in stable communities | |
| − | + | ** Marginalized and edge cases are ignored | |
* People have to adapt to use the tool in the way it's designed | * People have to adapt to use the tool in the way it's designed | ||
| − | + | ||
| − | + | Question to ponder - How does focusing on the most subjugated groups affect the way we use these research methodologies? | |
| − | |||
| − | |||
| − | |||
| − | |||
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==Resources== | ==Resources== | ||
* internews.org | * internews.org | ||
| − | + | ** [https://www.internews.org/sites/default/files/resources/Internews_Mapping_Information_Ecosystems_2015.pdf Mapping Information Ecosystems to Support Resilience Frameworks | |
* witness.org | * witness.org | ||
* [okthanks.com resources](https://okthanks.com/resources/) | * [okthanks.com resources](https://okthanks.com/resources/) | ||
* [https://blog.mozilla.org/ux/2013/08/firefox-user-types-in-north-america/ Firefox Personas] | * [https://blog.mozilla.org/ux/2013/08/firefox-user-types-in-north-america/ Firefox Personas] | ||
* [Morethancode.cc Morethancode.cc] : Practitioners reimagine the landscape of technology for justice and equity | * [Morethancode.cc Morethancode.cc] : Practitioners reimagine the landscape of technology for justice and equity | ||
| − | + | ** [https://t4sj.co/uploads/resources/T4SJ-interview-guide-II.pdf Interview Scripts] | |
* Creative Commons Portraits (helpful for personas) [https://www.flickr.com/photos/juggernautco/sets/72157632610183773/] [https://www.flickr.com/photos/juggernautco/sets/72157637541270505/] [https://www.flickr.com/photos/juggernautco/sets/72157655621356130/], [http://userstock.io/ userstock.io] | * Creative Commons Portraits (helpful for personas) [https://www.flickr.com/photos/juggernautco/sets/72157632610183773/] [https://www.flickr.com/photos/juggernautco/sets/72157637541270505/] [https://www.flickr.com/photos/juggernautco/sets/72157655621356130/], [http://userstock.io/ userstock.io] | ||
* consentful technology - designjustice.org | * consentful technology - designjustice.org | ||
Revision as of 19:22, 27 November 2018
Introductions
- Tiffany, OK Thanks
- Works to understand the communities being served
- When we reach out to communities solutions are sustainable
- Works globally- Latin America, Africa, etc.
- Working alongside a development team
- Clayton, Agaric
- Doing user research for Drutopia and oftentimes on client projects for Agaric.
- Ben, SudoMesh, EFF
- Packaging up tools for organizations
- Works to resolve challenges of making esoteric technology usable
- Mark, Impact Justice
- Uses participatory research methodologies - training youth on conducting their own research
- Wants to know best ways to solicit feedback in the case management tool being built
- Maria José
- Costa Rica
- Stengthens local development and ownership of tech
- Building a digital platform, wants it to be relevant to communities
- Georgia
- Works to keep youth out of jail
- Collecting data about cases, make it as easy to do as possible
- Creating an online toolkit on how to start restorative diversion programs
- Suzi 350.org
- Builds and maintains in-house tools, conducting user research as it's being built
- How to phrase things in less technical, more meaningful ways?
- How to solicit end user input?
- Claire, Pursuance
- Pursuance is a project management and social networking tool for activists
- Have begun creating personas
- How much traditional UX practices in corporate tech can be applied, where do they need to be rethought?
- Pursuance is a project management and social networking tool for activists
- Peterson
- Haiti, non-profit & side project
- App to make homes more accessible
- Doing interviews, but questions are still an issue
- Danny, [colab.coop Colab]
- Leads user research in tech coop
- Background in economic sociology
Methodologies
- Questions
- Get as specific as possible
- Use multiple choice to solicit structured feedback and make it easier to answer
- use emojis as answer
- Surveys
- How many respondents to get?
- Varies, law of diminishing returns comes in at a certain point, ~50
- How many respondents to get?
- Interviews
- Usability Studies/Testing
- Personas/Community Profiles/Scenarios
- An alternative to personas is a community profile
- Relevant demographics/sociographics
- Short stories/quotes
- Challenges and trends
- Example Community Profile: Journalists
- Syria
- Working for human rights defenders
- An alternative to personas is a community profile
- Focus Groups
- Customer development
- Prototyping
- Project Brief
- Opportunity (dreamy)
- Use Case (which people, where, doing what)
- Design Guidelines (characteristics)
- Performance metrics (how do we know it's successful)
- What makes this product unique, what is its essence? Come up with 3-4 principles and stick to them.
- Convergence workshop - get a group of people together to review a flow chart
- Private sector interests in user research and user experience design
- Interested in stable communities
- Marginalized and edge cases are ignored
- People have to adapt to use the tool in the way it's designed
Question to ponder - How does focusing on the most subjugated groups affect the way we use these research methodologies?
Resources
- internews.org
- [https://www.internews.org/sites/default/files/resources/Internews_Mapping_Information_Ecosystems_2015.pdf Mapping Information Ecosystems to Support Resilience Frameworks
- witness.org
- [okthanks.com resources](https://okthanks.com/resources/)
- Firefox Personas
- [Morethancode.cc Morethancode.cc] : Practitioners reimagine the landscape of technology for justice and equity
- Creative Commons Portraits (helpful for personas) [1] [2] [3], userstock.io
- consentful technology - designjustice.org