Difference between revisions of "User research"
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(Created page with "Note taker: Claire =Unofficial Notes by Clayton= ==Introductions== * Tiffany, [OK Thanks](https://okthanks.com/) * Works to understand the communities being served * Whe...") |
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==Introductions== | ==Introductions== | ||
| − | * Tiffany, [ | + | * Tiffany, [https://okthanks.com/ OK Thanks] |
* Works to understand the communities being served | * Works to understand the communities being served | ||
* When we reach out to communities solutions are sustainable | * When we reach out to communities solutions are sustainable | ||
* Works globally- Latin America, Africa, etc. | * Works globally- Latin America, Africa, etc. | ||
* Working alongside a development team | * Working alongside a development team | ||
| − | * Clayton, [ | + | * Clayton, [http://agaric.com Agaric] |
| − | * Doing user research for [ | + | * Doing user research for [https://drutopia.org Drutopia] and oftentimes on client projects for Agaric. |
| − | * Ben, [ | + | * Ben, [https://sudoroom.org/wiki/Mesh SudoMesh], [https://www.eff.org/ EFF] |
* Packaging up tools for organizations | * Packaging up tools for organizations | ||
* Works to resolve challenges of making esoteric technology usable | * Works to resolve challenges of making esoteric technology usable | ||
| − | * Mark, [ | + | * Mark, [https://impactjustice.org/ Impact Justice] |
* Uses participatory research methodologies - training youth on conducting their own research | * Uses participatory research methodologies - training youth on conducting their own research | ||
* Wants to know best ways to solicit feedback in the case management tool being built | * Wants to know best ways to solicit feedback in the case management tool being built | ||
| Line 25: | Line 25: | ||
* Collecting data about cases, make it as easy to do as possible | * Collecting data about cases, make it as easy to do as possible | ||
* Creating an online toolkit on how to start restorative diversion programs | * Creating an online toolkit on how to start restorative diversion programs | ||
| − | * Suzi [ | + | * Suzi [https://350.org 350.org] |
* Builds and maintains in-house tools, conducting user research as it's being built | * Builds and maintains in-house tools, conducting user research as it's being built | ||
* How to phrase things in less technical, more meaningful ways? | * How to phrase things in less technical, more meaningful ways? | ||
* How to solicit end user input? | * How to solicit end user input? | ||
| − | * Claire, [ | + | * Claire, [https://pursuanceproject.org/ Pursuance] |
| − | * Pursuance | + | * Pursuance is a project management and social networking tool for activists |
* Have begun creating personas | * Have begun creating personas | ||
* How much traditional UX practices in corporate tech can be applied, where do they need to be rethought? | * How much traditional UX practices in corporate tech can be applied, where do they need to be rethought? | ||
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| − | + | ==Methodologies== | |
* Questions | * Questions | ||
* Get as specific as possible | * Get as specific as possible | ||
| Line 77: | Line 77: | ||
| − | + | ==Resources= | |
* internews.org | * internews.org | ||
| + | * [https://www.internews.org/sites/default/files/resources/Internews_Mapping_Information_Ecosystems_2015.pdf Mapping Information Ecosystems to Support Resilience Frameworks | ||
* witness.org | * witness.org | ||
| − | * okthanks.com | + | * [okthanks.com resources](https://okthanks.com/resources/) |
| + | * [https://blog.mozilla.org/ux/2013/08/firefox-user-types-in-north-america/ Firefox Personas] | ||
| + | * [Morethancode.cc Morethancode.cc] : Practitioners reimagine the landscape of technology for justice and equity | ||
| + | * [https://t4sj.co/uploads/resources/T4SJ-interview-guide-II.pdf Interview Scripts] | ||
| + | * Creative Commons Portraits (helpful for personas) [https://www.flickr.com/photos/juggernautco/sets/72157632610183773/] [https://www.flickr.com/photos/juggernautco/sets/72157637541270505/] [https://www.flickr.com/photos/juggernautco/sets/72157655621356130/], [http://userstock.io/ userstock.io] | ||
* consentful technology - designjustice.org | * consentful technology - designjustice.org | ||
| − | |||
Revision as of 19:16, 27 November 2018
Note taker: Claire
Unofficial Notes by Clayton
Introductions
- Tiffany, OK Thanks
* Works to understand the communities being served * When we reach out to communities solutions are sustainable * Works globally- Latin America, Africa, etc. * Working alongside a development team
- Clayton, Agaric
* Doing user research for Drutopia and oftentimes on client projects for Agaric.
* Packaging up tools for organizations * Works to resolve challenges of making esoteric technology usable
- Mark, Impact Justice
* Uses participatory research methodologies - training youth on conducting their own research * Wants to know best ways to solicit feedback in the case management tool being built
- Maria José
* Costa Rica * Stengthens local development and ownership of tech * Building a digital platform, wants it to be relevant to communities
- Georgia
* Keep youth out of jail * Collecting data about cases, make it as easy to do as possible * Creating an online toolkit on how to start restorative diversion programs
- Suzi 350.org
* Builds and maintains in-house tools, conducting user research as it's being built * How to phrase things in less technical, more meaningful ways? * How to solicit end user input?
- Claire, Pursuance
* Pursuance is a project management and social networking tool for activists * Have begun creating personas * How much traditional UX practices in corporate tech can be applied, where do they need to be rethought?
- Peterson
* Haiti, non-profit & side project * App to make homes more accessible * Doing interviews, but questions are still an issue
- Danny
* Lead user research in tech coop * Background in economic sociology * Alternatives to personas * Convergence workshop - get a group of people together to review a flow chart
Methodologies
- Questions
* Get as specific as possible * Use multiple choice to solicit structured feedback and make it easier to answer * use emojis as answer
- Surveys
* How many surveys to ask?
- Interviews
- Usability Studies/Testing
- Personas/Community Profiles/Scenarios
- Focus Groups
- Customer development
- Prototyping
- Project Brief
* Opportunity (dreamy) * Use Case (which people, where, doing what) * Design Guidelines (characteristics) * Performance metrics (how do we know it's successful) * What makes this product unique, what is its essence? Come up with 3-4 principles and stick to them.
- Private sector interests in user research and user experience design
* Interested in stable communities * Marginalized and edge cases are ignored
- People have to adapt to use the tool in the way it's designed
- Community profiles
* Journalists * Syria * Working for human rights defenders * Short stories/quotes * Challenges and trends * How does focusing on the most subjugated groups affect the way we use these research methodologies?
=Resources
- internews.org
* [https://www.internews.org/sites/default/files/resources/Internews_Mapping_Information_Ecosystems_2015.pdf Mapping Information Ecosystems to Support Resilience Frameworks
- witness.org
- [okthanks.com resources](https://okthanks.com/resources/)
- Firefox Personas
- [Morethancode.cc Morethancode.cc] : Practitioners reimagine the landscape of technology for justice and equity
* Interview Scripts
- Creative Commons Portraits (helpful for personas) [1] [2] [3], userstock.io
- consentful technology - designjustice.org