View source for Collecting money online and offline for your efforts

*KEY TAKEAWAYS you can use multiple payment tools, but then your data is in a bunch of places and you may not even get all your donor data

*there's a need to entice donors, collect the data in one place and get the money in a simple, trusted way

*PCI compliance is scary

*recurring payments can be a pain


==INTEREST AREAS AND DISCUSSION==
* [http://authorize.net authorize.net] - payment gateway
*good
*batching process. staff enters data in batches --> data verified --> inputted to quickbooks
*monthly donor program required lots of manual labor. getting in front of expiring credit cards. stolen credit cards. following up
with donors.
*crowdfunding campaigns and online payments
*paypal is not automated into CRM
*some systems keep donations more anonymous than we want.
*keeping in front of getting people to renew
*recurring billing
*IPN vs token system
*on site and offsite processors - lines getting blurred
*translating records into bookkeeping. PCI compliance. 
*differences in functionality btw services
*collecting money through 3rd party services instead of direct
*want to learn better practices for fundraising 
*artists and designers and artisans are always looking for payment mechanisms. practice on some systems before making recommendations.
*fiscal sponsors - challenging to raise money thru the
*subscriptions and memberships to sustain orgs
**what are the painless options
*supporting all the payment options, mostly recurring payments.recommending systems.
** security
** consumer-facing options
** tilt
** not using paypal
** wepay
** stripe
*offline payments
**auctions, events
**square, paypal have on-site swipers
**this can backfire. payment collectors won't share all the info you want + things like why the donation is being made 
*asking for more info during donations
**drupal - ecommerce modules
**civi crm does it well
**braintree payments
**stripe
*focused only on transaction. seems to be a trend instead of monthly fees. 
*network for good
**lets you paste a donate button on your website. they handle donations. they've contracted with the payment gateway. no monthly fee but higher transaction fees.
**just starting to offer possibility of integrating systems to it
for donor data.      
*paypal complaints
**moving to other plans. hard to get data.
**seizing funds, shutting down accts without explanation
*razoo
**you can build your own page and make it fun. incorporates matching funds. good for recurring payments
*tilt
**can get payments as soon as goal is reached
**can set goal to $1
*[http://authorize.net authorize.net] has a reseller network
*you have a rep who knows you, who can help solve problems. can get someone on the phone who doesn't work for authorize but has leverage with them
*rising fees are an issue. fees all of a sudden go up
*trend is to use a bunch of tools
**one tool for giving tuesday (free money)
**attraction of free money/rewards
**but it separates info out into five places
**there is a cost to free money. more complexity in operations. lost info that's not passed on to you.
*Kickstarter takes more fees but is so big that more people find your project
*4-6 hours every other week getting network for good info into internal records
*use the right tools for the specific need
*website front end - entice people
*crm to collect the data in one place
*payment gateway to get the money
*how do you change the culture to make the donor experience seamless?
*being able to talk to support services
*people want to know their data is going to a place they trust
*people want a payment/donation experience that isn't confusing and is as simple as possible
*where can people learn about how to accept payments/donations?
**webinars
**asking people    
*old tools aren't good. they're just the best of the worst
*language how do I collect donations/payments in my donors' native language? drupal or civi crm does language well. ask for what you need. ateways may not do multiple languages well
*collecting payments in different currencies
**newer companies limited (right now) because of credit card regulations throughout the world. can get money from overseas but there will be foreign transaction fees 
**IATS. says they were founded for nonprofits but are owned by ticketmaster.      
*PCI compliance
**data security rules
**you're liable if there's a data breach
**if you take physical credit cards, you have to implement physical security to prevent fraud and theft (of swiper and records)
**must verify that you're not storing credit card info on your servers or there are higher levels of expectations (audits)
**even if you're not storing the credit card info, you may not be in PCI compliance. 
*omnipay
**standardized library for pmt gateways
**all you have to do is integrate with them and you integrate with all their payment processors
*puget sound sage did a great fundraising integration. they got real time info, used it for donor outreach, beat their goal by 2.
*recurring payments: 
*[http://recurr.ly recurr.ly]
*there's another one that that integrates with stripe and checks for expire credit cards
*recurring echecks ([http://authorize.net authorize.net])